Loader
Shipping policy
We know how important it is to receive your order on the expected date. For this reason, we make an effort to work with logistics and transport companies that provide a fast, safe and high-value service.
Free Shipping Conditions
| European Union | Orders over 90€ |
| Europe Non-EU | Orders over 120€ |
| Rest of the World | Orders over 220€ |
Please note that overweight or protocol products are excluded from free shipping conditions. This includes baby and children’s milk, baby and adult diapers, and any other products designated as overweight or protocol items by our sales team. The applicable shipping conditions are outlined below.
European Union
Delivery Times
Standard Shipping via DPD: 3 to 8 working days (Full tracking of the order)
Express Shipping via DHL: 2 to 3 working days (Full tracking of the order)
Once your order is confirmed, we proceed with shipment within Europe according to the selected delivery method. Delivery times are estimates and may vary depending on destination and carrier performance.
DPD Deliveries
Shipping Costs to European Union
| 0 to 1 Kg | 11.60 € |
| 1 to 3 Kg | 13,60 € |
| 3 to 5 Kg | 16.10 € |
| 5 to 10 Kg | 17.10 € |
DHL Deliveries
Shipping Costs to European Union
| 0.1 to 2 Kg | 18,20 € |
| 2 to 2.5 Kg | 19,60 € |
| 2.5 to 3 Kg | 21,40 € |
| 3 to 3.5 Kg | 23,10 € |
| 3.5 to 4 Kg | 24,80 € |
| 4 to 4.5 Kg | 26,60 € |
| 4.5 to 5 Kg | 28,30 € |
| 5 to 5.5 Kg | 30,90 € |
| 5.5 to 6 Kg | 33,60 € |
| 6 to 6.5 Kg | 36,20 € |
| 6.5 to 7 Kg | 38,80 € |
| 7 to 7.5 Kg | 41,50 € |
| 7.5 to 8 Kg | 44,10 € |
| 8 to 8.5 Kg | 46,80 € |
| 8.5 to 9 Kg | 49,40 € |
| 9 to 9.5 Kg | 53,10 € |
| 9.5 to 10 Kg | 54,70 € |
North America & Canada
Delivery Times
Express Shipping via DHL - 3 to 8 working days (Full tracking of the order)
Delivery times are estimates and may vary depending on destination and carrier performance.
⚠️ The transport company may need to contact the recipient to request payment of customs duties.
DHL Deliveries
Shipping Costs to European Union
| 0.1 to 2 Kg | 31,05 € |
| 2 to 2.5 Kg | 34,25 € |
| 2.5 to 3 Kg | 37,40 € |
| 3 to 3.5 Kg | 40,6 € |
| 3.5 to 4 Kg | 43,80 € |
| 4 to 4.5 Kg | 46,9 € |
| 4.5 to 5 Kg | 50,1 € |
| 5 to 5.5 Kg | 52,9 € |
| 5.5 to 6 Kg | 55,6 € |
| 6 to 6.5 Kg | 58,40 € |
| 6.5 to 7 Kg | 61,20 € |
| 7 to 7.5 Kg | 63,9 € |
| 7.5 to 8 Kg | 66,70 € |
| 8 to 8.5 Kg | 69,50 € |
| 8.5 to 9 Kg | 72,30 € |
| 9 to 9.5 Kg | 75,00 € |
| 9.5 to 10 Kg | 77,80 € |
Rest of the World
Delivery Times
Express Shipping via DHL - 3 to 8 working days (Full tracking of the order)
Once your order is confirmed, we proceed with shipment to the chossing country. Delivery times are estimates and may vary depending on destination and carrier performance.
Shipping Costs may vary on checkout. Rates are calculated upon the live price of shipment and external factors can influence the price.
The transport company may need to contact the recipient to request payment of customs duties.
⚠️ Please ensure you review the list of countries we do not ship to below before placing your order.
DHL Deliveries
Shipping Costs to European Union
| 0.1 to 2 Kg | 32,40 € |
| 2 to 2.5 Kg | 36,30 € |
| 2.5 to 3 Kg | 39,70 € |
| 3 to 3.5 Kg | 43,10 € |
| 3.5 to 4 Kg | 46,40 € |
| 4 to 4.5 Kg | 49,85 € |
| 4.5 to 5 Kg | 53,20 € |
| 5 to 5.5 Kg | 58,60 € |
| 5.5 to 6 Kg | 64,00 € |
| 6 to 6.5 Kg | 69,40 € |
| 6.5 to 7 Kg | 74,80 € |
| 7 to 7.5 Kg | 80,20 € |
| 7.5 to 8 Kg | 85,50 € |
| 8 to 8.5 Kg | 91,00 € |
| 8.5 to 9 Kg | 96,50 € |
| 9 to 9.5 Kg | 101,90 € |
| 9.5 to 10 Kg | 107,30 € |
Overweight or Protocol products costs
⚠️ Healtsy does not offer free shipping for overweight or protocol products.
Selected Countries - USA, Canada, China, Egypt, India, Japan, South Korea, United Arab Emirates
| Kg | European Union | *Countries | Rest of the World |
| > 2 | 21,00 € | 31,00 € | 32,00 € |
| 2 - 3 | 26,00 € | 37,00 € | 40,00 € |
| 3 - 5 | 35,00 € | 50,00 € | 55,00 € |
| 5 - 10 | 55,00 € | 75,00 € | 105,00 € |
| +10 | 75,00 € | 150,00 € | 145,00 € |
Notes:
Shipping costs are invoiced per order. This means that if you order more than one item, shipping costs are charged only once per order.
Shipping fees are calculated at checkout. The final shipping cost depends on the delivery country, destination, total weight, and, where applicable, the total purchase value.
Certain products are classified as overweight or protocol products. These include baby and children’s milk, baby and adult diapers, and other protocol products identified by our sales team.
For shipments outside the European Union, the transport company may need to contact the recipient to request payment of customs duties.
We only ship aerosols and flammable products to countries accessible by land transport – the European Union.
For further assistance, please visit our Contact Us page.
Delivery times
After your order is registered, the respective payment is confirmed and all the items in your order are available, “HEALTSY” commits itself to proceed with the shipment observing the following delivery terms:
Express Shipping via DHL:
- Europe: 2 to 3 working days
- Rest of the world: 3 to 8 working days.
This carrier allows full tracking of the order
Standard Shipping via DPD
- Europe: up to 5 working days.
- Rest of the world: up to 15 working days.
This carrier doesn't offer possibility for tracking.
- Deliveries are made from 9am to 6pm on weekdays. Someone must be at the address indicated to receive the order. This service does not include scheduling or booking options, meaning delivery of the order will be made without prior contact from the carrier.
*any delay in shipment of items, given the estimated dates presented, does not give the customer any right to compensation.
Process
Products ordered from HEALTSY will be shipped and delivered on weekdays, Monday to Friday from 9 a.m till 5 p.m..
We can only guarantee the good delivery of an order if the shipping address is well indicated by the "User". A delivery is considered made or a product is considered delivered with signing the delivery receipt at the agreed address.
Note About Delivery Times
Delivery times may change depending on the time of year. The dates shown are merely indicative. Any delay in the dispatch of items, given the estimated dates presented, which are merely indicative, does not entitle the Customer to any compensation.
We do not ship to:
- Guernsey
- Gibraltar
- Guam
- Ilhas Canárias
- Ilhas Feroe
- Jersey
- Kosovo
- Liechtenstein
- Macedónia do Norte
- Montenegro
- Sérvia
- Argélia
- Bahrein
- Bangladesh
- Brasil
- Cabo Verde
- Cazequistão
- Filipinas
- Guiné-Bissau
- Hong-Kong
- Indonésia
- Jordânia
- Koweit
- Líbano
- Líbia
- Malásia
--------
If for any reason the order does not meet your expectations, you have the legally established right to terminate the contract within 14 days. To do this, you must deliver the products to our facilities.
The free resolution period expires after 14 days from the date of receipt of the order by the customer. To exercise your right to freely terminate the contract, you must contact us via email at help@healtsy.com. Under no circumstances should you send items without prior contact as they will not be considered for return.
After contacting us and providing us with return details, you must send us the item properly packaged and in the conditions mentioned below, to our address:
Healtsy , Lda
Rua do Salgueiral, 292D
4835-101 Creixomil – Guimarães
Portugal
Any return of items must comply with the following conditions:
a) Return of items in good condition (in salable condition), with original, undamaged packaging, without having been tried on and accompanied by the respective invoice. If the packaging is damaged and the items show obvious signs of use, we will not be able to accept a refund or credit the amount.
b) In the case of a promotional pack or gift set , both the outer carton/packaging and that of the products inside must be intact, without having been tried on and accompanied by the respective invoice. If the packaging is damaged and the items show obvious signs of use, we will not be able to accept a refund or credit the amount.
c) Returns of the following products are not accepted: Medicines, Food (including milk, porridge, jars, etc.), orthopedic items with specific measurements, compression stockings, lingerie and underwear, any other personalized item and others that do not belong and this group have been flagged at the time of purchase by any pharmacy operator.
When returning or crediting the amount, refunds or credits (for purchases in the online store) will be made for the partial value of the order (value of products, excluding shipping costs).
Shipping costs to our address are borne by the customer, except for customers affected by transport or technical issues with the product. In these cases, shipping costs will be covered by Healtsy.
The Buyer must inspect the packaging and the products upon delivery to verify their condition. If any damage is identified, the Buyer must contact HEALTSY within a maximum of 24 hours of receipt, either by email at info@healtsy.com.
The refund will only be made after the product arrives at our facilities and its condition has been checked and the conditions described above have been met.
If the products do not meet the aforementioned requirements for return, the detected non-conformities are communicated to the customer via email, with photographic support, within 24 hours of receipt at our facilities.
In the case of a partial return (one or more products in an order, but not making up the entire order), only the value corresponding to the product(s) to be returned will be refunded, with everything else being subject to the aforementioned conditions.
Product Exchange
No product exchanges
If for any reason a product does not meet your expectations, you can return it. (see information on PRODUCT RETURNS)