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Shipping & Delivery
We know how important it is to receive your order on the expected date. For this reason, we make an effort to work with logistics and transport companies that provide a fast, safe and high-value service.
| Free Shipping Conditions | |
|---|---|
| European Union | Orders over 70€ |
| North America & non-EU Europe | Orders over 220€ |
| Rest of the World | Orders over 170€. |
* Please note that overweight or protocol products are excluded from free shipping conditions. This includes baby and children’s milk, baby and adult diapers, and any other products designated as overweight or protocol items by our sales team. The applicable shipping conditions are outlined below.
European Union
Delivery Times
Standard Shipping via DPD: 3 to 8 working days (Full tracking of the order)
Express Shipping via DHL: 2 to 3 working days (Full tracking of the order)
Once your order is confirmed, we proceed with shipment within Europe according to the selected delivery method. Delivery times are estimates and may vary depending on destination and carrier performance.
DPD Deliveries
| Shipping Costs to European Union | |
|---|---|
| 0 to 1 Kg | 11.60 € |
| 1 to 3 Kg | 13,60 € |
| 3 to 5 Kg | 16.10 € |
| 5 to 10 Kg | 17.10 € |
DHL Deliveries
| Shipping Costs to European Union | |
|---|---|
| 0.1 to 2 Kg | 18,20 € |
| 2 to 2.5 Kg | 19,60 € |
| 2.5 to 3 Kg | 21,40 € |
| 3 to 3.5 Kg | 23,10 € |
| 3.5 to 4 Kg | 24,80 € |
| 4 to 4.5 Kg | 26,60 € |
| 4.5 to 5 Kg | 28,30 € |
| 5 to 5.5 Kg | 30,90 € |
| 5.5 to 6 Kg | 33,60 € |
| 6 to 6.5 Kg | 36,20 € |
| 6.5 to 7 Kg | 38,80 € |
| 7 to 7.5 Kg | 41,50 € |
| 7.5 to 8 Kg | 44,10 € |
| 8 to 8.5 Kg | 46,80 € |
| 8.5 to 9 Kg | 49,40 € |
| 9 to 9.5 Kg | 53,10 € |
| 9.5 to 10 Kg | 54,70 € |
North America & non-EU Europe
Delivery Times
Express Shipping via DHL - 3 to 8 working days (Full tracking of the order)
Delivery times are estimates and may vary depending on destination and carrier performance.
⚠️ We are currently not shipping to the USA due to tariff related restrictions.
DHL Deliveries
| Shipping Costs to North America & non-EU Europe | |
|---|---|
| 0.1 to 2 Kg | 31,05 € |
| 2 to 2.5 Kg | 34,25 € |
| 2.5 to 3 Kg | 37,40 € |
| 3 to 3.5 Kg | 40,6 € |
| 3.5 to 4 Kg | 43,80 € |
| 4 to 4.5 Kg | 46,9 € |
| 4.5 to 5 Kg | 50,1 € |
| 5 to 5.5 Kg | 52,9 € |
| 5.5 to 6 Kg | 55,6 € |
| 6 to 6.5 Kg | 58,40 € |
| 6.5 to 7 Kg | 61,20 € |
| 7 to 7.5 Kg | 63,9 € |
| 7.5 to 8 Kg | 66,70 € |
| 8 to 8.5 Kg | 69,50 € |
| 8.5 to 9 Kg | 72,30 € |
| 9 to 9.5 Kg | 75,00 € |
| 9.5 to 10 Kg | 77,80 € |
Rest of the World
Delivery Times
Express Shipping via DHL - 3 to 8 working days (Full tracking of the order)
Once your order is confirmed, we proceed with shipment to the chossing country. Delivery times are estimates and may vary depending on destination and carrier performance.
⚠️ Please ensure you review the list of countries we do not ship to below before placing your order.
DHL Deliveries
| Shipping Costs to Rest of the World | |
|---|---|
| 0.1 to 2 Kg | 28,44 € |
| 2 to 2.5 Kg | 31,81 € |
| 2.5 to 3 Kg | 34,67 € |
| 3 to 3.5 Kg | 37,53 € |
| 3.5 to 4 Kg | 40,39 € |
| 4 to 4.5 Kg | 43,25 € |
| 4.5 to 5 Kg | 46,11 € |
| 5 to 5.5 Kg | 50,71 € |
| 5.5 to 6 Kg | 55,31 € |
| 6 to 6.5 Kg | 59,91 € |
| 6.5 to 7 Kg | 64,51 € |
| 7 to 7.5 Kg | 69,11 € |
| 7.5 to 8 Kg | 73,71 € |
| 8 to 8.5 Kg | 78,31 € |
| 8.5 to 9 Kg | 82,91 € |
| 9 to 9.5 Kg | 87,51 € |
| 9.5 to 10 Kg | 92,11 € |
Overweight products costs
⚠️ Healtsy does not offer free shipping for overweight or protocol products.
* Selected Countries - USA, Canada, China, Egypt, India, Japan, South Korea, United Arab Emirates
| Kg | European Union | *Countries | Rest of the World |
|---|---|---|---|
| > 2 | 18,00 € | 31,00 € | 30,00 € |
| 2 - 3 | 21,00 € | 37,00 € | 35,00 € |
| 3 - 5 | 28,00 € | 50,00 € | 55,00 € |
| 5 - 10 | 50,00 € | 75,00 € | 95,00 € |
| +10 | 60,00 € | 150,00 € | 140,00 € |
Notes:
Shipping costs are invoiced per order. This means that if you order more than one item, shipping costs are charged only once per order.
Shipping fees are calculated at checkout. The final shipping cost depends on the delivery country, destination, total weight, and, where applicable, the total purchase value.
Certain products are classified as overweight or protocol products. These include baby and children’s milk, baby and adult diapers, and other protocol products identified by our sales team.
The Buyer must inspect the packaging and the products upon delivery to verify their condition. If any damage is identified, the Buyer must contact HEALTSY within a maximum of 24 hours of receipt, either by email at help@healtsy.com or via our helpline.
For further assistance, please visit our Contact Us page.
Delivery times
After your order is registered, the respective payment is confirmed and all the items in your order are available, “HEALTSY” commits itself to proceed with the shipment observing the following delivery terms:
Express Shipping via DHL:
- Europe: 2 to 3 working days
- Rest of the world: 3 to 8 working days.
This carrier allows full tracking of the order
Standard Shipping via DPD
- Europe: up to 5 working days.
- Rest of the world: up to 15 working days.
This carrier doesn't offer possibility for tracking.
- Deliveries are made from 9am to 6pm on weekdays. Someone must be at the address indicated to receive the order. This service does not include scheduling or booking options, meaning delivery of the order will be made without prior contact from the carrier.
* any delay in shipment of items, given the estimated dates presented, does not give the customer any right to compensation.
Process
Products ordered from HEALTSY will be shipped and delivered on weekdays, Monday to Friday from 9 a.m till 5 p.m..
We can only guarantee the good delivery of an order if the shipping address is well indicated by the "User". A delivery is considered made or a product is considered delivered with signing the delivery receipt at the agreed address.
Note About Delivery Times
Delivery times may change depending on the time of year. The dates shown are merely indicative. Any delay in the dispatch of items, given the estimated dates presented, which are merely indicative, does not entitle the Customer to any compensation.
We do not ship to:
- USA (temporarily)
- Israel
- Guernsey
- Gibraltar
- Guam
- Ilhas Canárias
- Ilhas Feroe
- Jersey
- Kosovo
- Liechtenstein
- Macedónia do Norte
- Montenegro
- Sérvia
- Argélia
- Bahrein
- Bangladesh
- Brasil
- Cabo Verde
- Cazequistão
- Filipinas
- Guiné-Bissau
- Hong-Kong
- Indonésia
- Jordânia
- Koweit
- Líbano
- Líbia
- Malásia