Shipping and Delivery

We know how important it is to receive your order on the expected date. For this reason, we make an effort to work with logistics and transport companies that provide a fast, safe and high-value service.

Shipping costs

Europe:

Free Shipping on orders over 70€
Estimated delivery times are:
- Express Shipping from DHL: 2 to 3 working days.
- Standard Shipping via CTT: up to 5 working days.

CTT Deliveries:

Weight	Price
0 to 500g	11,95€
500g to 1Kg	15,95€

DHL Deliveries:

Weight	Price
0.1 to 2 Kilos	13,78€
2 to 2.5 kilos	15,52€
2.5 to 3 kilos	16,98€
3 to 3.5 kilos	18,44€
3.5 to 4 kilos	19,90€
4 to 4.5 kilos	21,36€
4.5 to 5 kilos	22,82€
5 to 5.5 kilos	24,67€
5.5 to 6 kilos	26,52€
6 to 6.5 kilos	28,37€
6.5 to 7 kilos	30,60€
7 to 7.5 kilos	34,69€
7.5 to 8 kilos	36,93€
8 to 8.5 kilos	39,17€
8.5 to 9 kilos	41,41€
9 to 9.5 kilos	43,65€
9.5 to 10 kilos	45,89€

América (USA & Canada):

Free Shipping on orders over 235$ (220€)
Estimated delivery times are:

Express Shipping from DHL: 3 to 8 working days. Full tracking of the order.
Standard Shipping via CTT: up to 15 working days. No possibility to track.

CTT Deliveries:

Weight	Price
0 to 500g	18,30€
500g to 1Kg	28,20€
1kg to 2 kg	39,20€

DHL Deliveries:

Weight	Price
0.1 to 2 Kilos	27,32€
2 to 2.5 kilos	30,01€
2.5 to 3 kilos	32,70€
3 to 3.5 kilos	35,39€
3.5 to 4 kilos	38,08€
4 to 4.5 kilos	40,77€
4.5 to 5 kilos	43,46€
5 to 5.5 kilos	45,82€
5.5 to 6 kilos	48,18€
6 to 6.5 kilos	50,54€
6.5 to 7 kilos	52,90€
7 to 7.5 kilos	55,26€
7.5 to 8 kilos	57,62€
8 to 8.5 kilos	59,98€
8.5 to 9 kilos	62,34€
9 to 9.5 kilos	64,70€
9.5 to 10 kilos	67,06€

Rest of the World:

Free Shipping on orders over 170€
Estimated delivery times are:

Express Shipping from DHL: 3 to 8 working days. Full tracking of the order.

DHL Deliveries:

Weight	Price
01 to 2 Kilos	28,44€
2 to 2.5 kilos	31,81€
2.5 to 3 kilos	34,67€
3 to 3.5 kilos	37,53€
3.5 to 4 kilos	40,39€
4 to 4.5 kilos	43,25€
4.5 to 5 kilos	46,11€
5 to 5.5 kilos	50,71€
5.5 to 6 kilos	55,31€
6 to 6.5 kilos	59,91€
6.5 to 7 kilos	64,51€
7 to 7.5 kilos	69,11€
7.5 to 8 kilos	73,71€
8 to 8.5 kilos	78,31€
8.5 to 9 kilos	82,91€
9 to 9.5 kilos	87,51€
9.5 to 10 kilos	92,11€

NOTES:

Shipping costs associated with your order will be invoiced per order, that is, if you order more than one item, you will pay only once the shipping costs.

Shipping fees are calculated per order at checkout only, the exact price of the shipping fee will depend on the country and location where your order will be delivered, weight and, eventually, on the total purchase price.

We have considered some products like overweight products, like baby and children milk, baby and adult diapers, and others that our sales teams can identify as a overweight product.

The "Buyer" must inspect the packaging and the products received in order to check for possible damage. If you find that the products are damaged, you should contact HEALTSY within a maximum of 24 hours via e-mail (info@healtsy.com) or via the helpline.

Overweight products costs:

No free shipping for this time of products

Europe	Weight	Price
	0.1 to 2 Kilos	18,00€
	2 to 3 kilos	20,00€
	3 to 5 kilos	25,00€
	5 to 10 kilos	50,00€
	10 + kilos	60,00€

USA, Canada, China, China, Egypt, India, Japan, South Korea, United Arab Emirates	Weight	Price
	0.1 to 2 Kilos	28,00€
	2 to 3 kilos	35,00€
	3 to 5 kilos	45,00€
	5 to 10 kilos	70,00€
	10 + kilos	100,00€

Rest of the World	Weight	Price
	0.1 to 2 Kilos	30,00€
	2 to 3 kilos	35,00€
	3 to 5 kilos	55,00€
	5 to 10 kilos	95,00€
	10 + kilos	140,00€

Delivery times

After your order is registered, the respective payment is confirmed and all the items in your order are available, “HEALTSY” commits itself to proceed with the shipment observing the following delivery terms:

Express Shipping: Fast shipping via DHL.

Estimated delivery times are:
- Europe: 2 to 3 working days.
- Rest of the world: 3 to 8 working days.
This carrier allows full tracking of the order

Standard Shipping: Made via CTT our national courier.

Estimated delivery times are:
- Europe: up to 5 working days.
- Rest of the world: up to 15 working days. No possibility to track
Notes:
1. Deliveries are made from 9am to 6pm on weekdays. Someone must be at the address indicated to receive the order. This service does not include scheduling or booking options, meaning delivery of the order will be made without prior contact from the carrier.
2. With this carrier there is no possibility of tracking

Any delay in shipment of items, given the estimated dates presented, does not give the customer any right to compensation.

Process:

Products ordered from HEALTSY will be shipped and delivered on weekdays, Monday to Friday from 9 a.m till 5 p.m..

We can only guarantee the good delivery of an order if the shipping address is well indicated by the "User". A delivery is considered made or a product is considered delivered with signing the delivery receipt at the agreed address.

NOTE ABOUT DELIVERY TIMES

Delivery times may change depending on the time of year. The dates shown are merely indicative. Any delay in the dispatch of items, given the estimated dates presented, which are merely indicative, does not entitle the Customer to any compensation.

Free Shipping conditions:

Europe	Free Shipping on orders over 50€.
Rest of the World (no Canada and USA)	Free Shipping on orders over 150€.
Canada and USA	Free Shipping on orders over 200€.