Frequently Asked Questions

We sell all products usually available in pharmacies with the exception of non-prescription and prescription drugs: dermocosmetics and hygiene articles, food supplements, orthopedics, among others. If you can't find what you need, please contact us.

No. You can make purchases without registering. We will only request the necessary data to process the purchase. However, when you register, you may have certain advantages such as checking your order history, saving favorite products and even receiving exclusive offers.

Yes. When ordering you must indicate the destination of the delivery, so that shipping costs can be calculated. Any legal restrictions or customs costs on the entry of products into the destination country are the sole responsibility of the Customer.

You should cancel your order as soon as possible. In order to guarantee the cancellation, you should contact Customer Support to confirm that it has not yet been shipped. You can check the status of the order in your account where you have access to the history of all orders and their information. If the order has already been shippe, it will not be possible to consider the cancellation.

There is no minimum order value.

Express: Fast shipping via DHL. Estimated delivery times are: Europe: 2 to 3 working days. Rest of the world: 3 to 8 working days.

Standard: Normal shipping. Estimated delivery times are: Europe: up to 5 working days. Rest of the world: up to 15 working days

If there is any impossibility to comply with the request, you will be contacted to find the best solution.

When you finish your order you will receive an automatic response notifying you that the order has been submitted. You will also receive an email for each update of the order status.

At the end of the purchase process the system informs the amount to be paid, including any discounts and shipping costs (if applicable).

You can pay for your order by Visa, Mastercard Maestro, Paypal, Google Pay, Apple Pay, iDeal, Shop Pay or through Klarna. Payment instructions will be indicated in the checkout process.

Yes. For that to happen, we also ask that you take the necessary precautions. For more information, please refer to the "Privacy Policies" chapter.

Our company belongs to a pharmacy located in the city of Guimarães, Portugal.

Yes, we deliver worldwide. When finalizing the order, you will have to indicate the complete shipping address.

Delivery time depends on the chosen carrier .

DHL is much faster and safer and allows full tracking of the order . It takes about 3-4 business days

CTT has limited tracking and can take over a month

The shipping cost depends on the final weight of the order and the selected carrier  The value is calculated before finalizing the purchase.

Yes, you can check it here.

No. You can make purchases without registration. We will only request the necessary data to process the purchase. However, when you register, you may have certain advantages such as checking your order history, saving favorite products and even receiving exclusive offers.

Yes. For that to happen, we also ask that you take the necessary precautions. For more information, please refer to the " Privacy Policies" chapter.

When the website does not allow you to add the desired quantity to the cart, it is because our physical stock, real at the time of purchase, does not allow immediate satisfaction of the order.

The stock on the website is in sync with our warehouse stock.

Yes, we have. If you subscribe our Newsletter, you'll receive an email with a code.

We have noticed that difficulties at check-out occurs because people are not clicking on all the icons.

1. click on the icon of the chosen carrier
2. click on the icon of the payment method you want
3. click on "Continue" in the box on the right side of the screen

When you finish your order you will receive an automatic response notification you that the order has been submitted . You will also receive an email for each update of the order status.

You can pay for your order by Visa, Mastercard Maestro, Google pay, Apple pay, shop pay, iDeal or through Paypal. Payment instructions will be indicated in the checkout process.

If you wish to cancel an order, please contact our team by email at info@healtsy.com

Please note that, once your order has been dispatched, it is not possible to cancel it immediately.

We are available through:

• email info@healtsy.com
• through our social networks ( facebook or instagram )
• via online chat, available from Monday to Friday, from 9am to 1pm and from 2pm to 5pm
• via WhatsApp number +351 967 193 047, available from Monday to Friday, from 9am to 1pm and from 2pm to 5pm - only messages)

• Bed Pads: Tena
• Diapers: Tena, Libero, Muumy
• Wipes: Aveeno and WaterWipes
• Saline and Wound Cleansing: BBraun and Alifar / Protonsan
• Milks / Formulas: Althera, Aptamil;Capricare;Enfamil;Miltina;NAN;Nutramigen;Nutriben;Novalac, Claro, Protifar.Fantomalt
• Other Products: Olistic