Terms and Conditions

HEALTSY online store ownership

HEALTSY LDA. headquartered at Rua do Salgueiral, 292D 4835-101 Guimarães Portugal, Commercial Registry No. 515639753, is the legitimate owner of the official website of the HEALTSY brand and whose domain can be found at https://www.healtsy.com.

 

Contacts and Customer Support

For additional information you can contact “HEALTSY” via email info@healtsy.com., socials networks (facebook or instagram), via online chat (available from Monday to Friday, from 9am to 1pm and from 2pm to 5pm), WhatsApp: number +351 967 193 047 (available from Monday to Friday, from 9am to 1pm and from 2pm to 5pm - only messages)

 

Purpose and scope

These General Conditions and Terms of Sale exclusively regulate the purchase and sale made in the HEALTSY online store, between (the) “Customer” as a buyer and “HEALTSY” as a seller and apply to all www.healtsy.com website visitors, as well as any commercial transaction made through this online store.

Navigation on the website, as well as the purchase of any product at www.healtsy.com, implies acceptance of the present general conditions of use and contracting.

“Customer” or “User” or “Buyer” means any person who acts / buys products in the HEALTSY online store.

“HEALTSY” reserves the right to change these conditions of use and contracting without prior notice as well as to modify at any time the information and commercial offer presented on products, prices, promotions, commercial conditions and services. Any change will always be published on the website www.healtsy.com.

"HEALTSY" reserves the right not to process any order received from users who do not comply with the general conditions of sale of the "Seller" (HEALTSY).

The "Customer" must provide “HEALTSY”, as a buyer, with an email address or postal address or data relating to another form of contact, which are correct and complete and accept that HEALTSY (the ) can contact using this data, if deemed appropriate.

 

Content information

The website www.healtsy.com is intended for private use only so that the reproduction, transfer, distribution or storage of the contents of the HEALTSY online store, without prior written authorization, is prohibited for any purpose other than strictly personal use.

It is strictly prohibited to insert links from our website for commercial purposes or without prior authorization from “HEALTSY”, as well as the use of the www.healtsy.com domain for abusive purposes, without prior authorization, being susceptible to recourse to the competent legal means by part of “HEALTSY”.

In the event of finding, on other websites, links that allow you to access www.healtsy.com or references to the HEALTSY online store, we inform you that “HEALTSY '' has no responsibility for the links or pages, nor for the contents contained therein..

HEALTSY is strongly committed to ensure that the information presented on www.healtsy.com is free of spelling errors and whenever these occur, we will proceed with the respective correction as soon as possible.

 

Sales policy

In the event that the information presented does not correspond to the characteristics of the product, the Customer has the right to terminate the purchase and sale contract under the applicable legal terms.

The photographs presented on the website are merely illustrative. For further clarification on the products sold, we recommend consulting carefully the information provided and / or consulting the brand / supplier website.

Prices and product characteristics are subject to change without notice.

The validation of the purchase order assumes that the “Buyer” is aware of and accepts the General Terms and Conditions of the website www.healtsy.com.

All data recorded by “HEALTSY” constitutes proof of transaction carried out between “HEALTSY” and the “Client”, being the responsibility of “HEALTSY” to file the electronic document in which the contract is formalized, being obliged to keep it accessible.

 

Obligations of Customers and Users

• Any visitor to the www.healtsy.com website undertakes to comply with and respect these general conditions, in particular by observing the following obligations:
• It is forbidden to introduce, store or disseminate defamatory, obscene, insulting, xenophobic and / or any other content that violates the general principles of law and public order through the HEALTSY website;
• Save and do not disclose your login password on the website in order to prevent third parties from accessing your account and personal data;
• Do not use false identities;
• Granting your personal data and correct addresses so that the "HEALTSY" can properly process orders;

 

• The “Client” is solely responsible for the accuracy of the personal data communicated to “HEALTSY” and undertakes to insert and immediately inform any changes through his Account at www.healtsy.com.

 

• "HEALTSY" disclaims any responsibility for any delay or impossibility of processing the order due to error or insufficiency of the data communicated by the "Customer".

 

Online Ordering 

1. To place an order on www.healtsy.com it is necessary that the “User” has a valid and frequently used email account. It isn’t mandatory to register as a customer to make purchases, but we advise you to do so in order to keep your purchase history in our online store and get discount coupons, among other advantages. To buy, just add to the shopping cart all the products you want to buy, following all the steps of the purchase so that it is successfully completed. The registration process can also be done during the checkout process.
2. Placing an order at www.healtsy.com: Browse the pages of the HEALTSY online store and find the products you want to purchase; Add products to the Shopping Cart using the "Add" or "Add to Cart" button;
3. After choosing all the products you want to purchase, check out by clicking on “Proceed to Checkout” in the shopping cart;
4. Then fill in your personal data in a very simple form (pay attention in filling the address and VAT number, if applicable);
5. Then, select the shipping and payment method;
6. Review your order;
7. Proceed to payment confirming the order;
8. Finally, you will receive an order confirmation via email;

As soon as you finish your purchase, you will receive an automatic email confirming the transaction with your order summary. We suggest that you download this copy for future reference. This summary will also be available on your account page. If the data is not correct, you should immediately request a change or even ask to cancel the purchase.

In the event of non-confirmation of payment or non-compliance with these General Terms and Conditions of Sale, “HEALTSY” reserves the right not to accept your order or to cancel it in whole or in part even after automatic confirmation.

 

Product availability and order confirmation / cancellation

“HEALTSY” only processes an order placed by a customer after confirmation of the respective payment, so “HEALTSY” cannot guarantee the availability of the items until the payment is confirmed.

During the order fulfillment process you will be informed of the estimated date for shipping the products. The estimated shipping time may vary depending on the destination of your order.

“HEALTSY” only dispatches orders on business days. Thus, to estimate the delivery time of orders, weekends and public holidays are not counted. Any delay in the shipment of goods, given the estimate of the dates presented, does not confer the right to compensation.

The fulfillment of all orders placed on the website is subject to product availability. HEALTSY tries to ensure that all items on the website are in stock. However, “HEALTSY” reserves the right not to accept any orders or to cancel orders already confirmed for products that no longer have stock. In case of product unavailability, “HEALTSY” will immediately inform the “Client” of the partial or total cancellation of his order, and the buyer is entitled to a refund of the respective amount applicable or credit of that amount for purchases on the website, whichever its preference.

 

Order confirmation or cancellation

Orders submitted on www.healtsy.com for delivery via mail or carrier will only be considered confirmed and processed after payment confirmation.

If the products ordered on www.healtsy.com are no longer available at the time of your last access to the website, despite having obtained an order confirmation, or when “HEALTSY” receives your order, “HEALTSY” will immediately inform the “User” about their unavailability.

If an order and payment have been made for products that, in the meantime, were unavailable, “HEALTSY” will refund (refund) or credit the account for the money paid for the unavailable items.

“HEALTSY” reserves the right to refuse any order regardless of the reason and is exempt from liability for any damages or costs, as well as the right to cancel any purchase even if it has already been accepted or confirmed by “HEALTSY”, namely in the following situations:

The information on the invoice is not correct or verifiable; The order is signaled by the Security Systems of the website as an incorrect, irregular order  or an order susceptible to fraud; When the payment of the order is not received; When it is not possible to deliver the order to the address provided by the “User”; If the “Buyer” is found not to have the ability to make the purchase; If it is found that there was an error in the price of a product.

 

Payment Conditions

The available forms of payment will be presented at www.healtsy.com. We do not accept any payment method other than those mentioned.

Orders can be paid using Visa, Mastercard, Maestro, iDeal, Google pay, Apple pay, Shop pay or through Paypal.

For payments using a credit card, all details (such as the card number, expiration date or security code) will be sent via the encrypted protocol to the company providing the remote electronic payment services, without third parties having access to the transmitted information. This information will not be used by “HEALTSY”, except to carry out the necessary operations for purchase or refund (refund), in the case of return in accordance with the exercise of the right of return, or for reporting to the police authorities of fraud cases.

The total amount shown on the order form comprises the purchase price of the products (including VAT if applicable) and applicable shipping / shipping costs.

We urge you not to attempt to pay by any other means not specified on www.healtsy.com. If you try, “HEALTSY” cannot be held responsible for the loss of the monetary amount paid or any other damages that may result.

 

Security of the HEALTSY online store and all transactions

HEALTSY uses the latest and most robust security technologies available for data encryption. All the information you provide will be encrypted, from the initial moment of your transaction, until the moment the order is processed and will not be saved on any public server.

Although we use highly evolved encryption software, any payment transmitted over the Internet or via e-mail runs some risks, particularly when the “User” does not take the necessary precautions.

“HEALTSY” cannot be held responsible for any damage suffered as a result of the use of electronic means of communication, namely damage resulting from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for communications or virus transmissions.

 

Ownership of products sold

The "HEALTSY" retains ownership of all products on the website until it has received full payment of the order.

 

Prices

The prices shown on the website www.healtsy.com include Value Added Tax (VAT).

The total price specified at the end of the purchase process includes taxes and shipping / delivery costs. Prices are quoted at the time of order confirmation which you can print or download for future reference. The "Customer" must pay only the exact amount specified in the order confirmation.

Shipping fees are calculated per order, the exact price of the shipping fee will depend on the country and location where your order will be delivered and, eventually, on the total purchase price.

Prices are all broken down in Euros and any change in the country and place of delivery of the order may have an influence on prices, due to the applicable transport costs and conversion rates.

You can find the payment methods available on the website's homepage. We do not accept any other payment methods other than those mentioned. Please do not attempt to pay by any other means than specified. If you do so, we cannot be held responsible for loss of payment or any other damages that may arise.

 

If you pay by Credit Card, we will deduct the amount due from your account as soon as your order leaves our warehouse. In the case of payment by Credit Card, all details (e.g. card number or expiration date) will be sent via encrypted protocol to the company that provides remote electronic payment services, without third parties having access to the information transmitted. This information will not be used except to carry out the necessary procedures for the purchase or refund, in the case of a return, in accordance with the exercise of the right of return or to report cases of fraud to the police. The purchase price of the products and the shipping costs, as indicated in the order form, will be charged to the current account when the purchased products are actually shipped.

 

Quality and Guarantee

HEALTSY only sells original products at www.healtsy.com and will never sell second-hand products, which are defective or of inferior quality to the standards existing in the market.

The products available at www.healtsy.com may not correspond exactly to the final product with regard to the displayed image and colors, especially due to the internet browser and monitor used by the User.

Manufacturer's Warranty - All products are guaranteed by the respective brands which, unless otherwise stated, is 2 years for private consumers and 1 year for legal persons. In case of defect, they must be sent for repair to the service centers authorized by the production company itself, following the modalities indicated in the original warranty card. Alternatively, you can contact our customer support and we will provide all the necessary help.

 

Shipping and Delivery

Products ordered from HEALTSY will be shipped and delivered on weekdays, Monday through Friday.

We can only guarantee the good delivery of an order if the shipping address is well indicated by the "User".

A delivery is considered made or a product is considered delivered with signing the delivery receipt at the agreed address.

 

Shipping costs

Shipping costs associated with your order will be invoiced per order, that is, if you order more than one item, you will pay only once the shipping costs.

Shipping fees are calculated per order, the exact price of the shipping fee will depend on the country and location where your order will be delivered and, eventually, on the total purchase price.

The "Buyer" must inspect the packaging and the products received in order to check for possible damage. If you find that the products are damaged, you should contact HEALTSY within a maximum of 24 hours via e-mail (info@healtsy.com) .

 

Delivery times

After your order is registered, the respective payment is confirmed and all the items in your order are available, “HEALTSY” commits itself to proceed with the shipment observing the following delivery terms:

Express: Fast shipping via DHL. Estimated delivery times are: Europe: 2 to 3 working days. Rest of the world: 3 to 8 working days.

Standard: Normal shipping via CTT. Estimated delivery times are: Europe: up to 5 working days. Rest of the world: up to 15 working days. No possibility to track

Any delay in shipment of items, given the estimated dates presented, does not give the customer any right to compensation.

 

Product Returns

If for any reason the order does not meet your expectations, you have the legally established right to terminate the contract within 14 days. To do this, you must send your products to our facilities.

The free resolution period expires after 14 days from the date of receipt of the order by the customer or third party (with the exception of the carrier) indicated by the customer. In order to exercise the right of free termination of the contract, you can contact us through our email info@healtsy.com, via social networks (Facebook or Instagram), or any other means susceptible of proof, of your decision to resolve the present contract by an unambiguous statement. If you wish, you can use the attached form for resolution. To respect the term for the free termination of the contract, simply send your communication before the period of termination of the contract expires.

After informing HEALTSY that you intend to exercise your right of free contract termination, you will be given the instructions to proceed with the return of the product. In no case send items without prior contact as they will not be considered for return. After contacting us and providing you with the return coordinates, you must send us the item properly packed and in the conditions mentioned below, to our address: Healtsy Lda. Rua do Salgueiral, 292D 4835-101 Guimarães

Portugal Any return of products must respect the following conditions: a) Restitution of products in good condition (in sales conditions), with original tamper-proof packaging, without damage, without having been tried and accompanied by the respective invoice. If the packaging is damaged and the products have obvious marks of use, we will not be able to accept the return. b) In the case of a promotional pack or coffret, both the outer carton / packaging and that of the products inside must be intact, without having been tried and accompanied by the respective invoice. If the packaging is damaged and the products have evident marks of use, we will not be able to accept the return. c) Returns of the following products are not accepted: Medicines, Food (including milks, porridge, etc.), orthopedic articles with specific measures, compression stockings and any other items that, even if not on this list, have been flagged by our sales support team.

When proceeding with the return or credit of the value, refunds or credits (for purchases in the online store) will be made by the total amount paid for the products, excluding shipping cost. The shipping costs to our address are borne by the customer, except for customers injured by transportation or technical problems with the product. In these cases, shipping costs will be borne by HEALTSY. The return will only be made after the product arrives at our facilities and the status check and compliance with the conditions described above has been carried out. This check is carried out as soon as the products arrive at our facilities and the amount is returned within 48 hours (working days). If the products do not meet the above requirements for return, the detected non-conformities are communicated to the customer via email, with photographic support, within 24 hours after receipt of the same at our facilities.

In the case of a partial return (one or more products of an order, but which does not complete the entire order), only the amount corresponding to the product (s) to be returned will be returned, and in everything else apply the above conditions.

 

Product exchange

If for any reason any product does not meet your expectations, you can exchange it within 14 days after receipt of the order by the customer or third party (with the exception of the carrier) indicated by the customer. To do this, you must send your products to our facilities.

To make your exchange, you can contact us via our email info@healtsy.com, via social networks (Facebook or Instagram), or any other means susceptible of proof, of your decision by an unambiguous statement. You should specify the item you want to exchange.

After contact informs you that you want to exchange the product, you will be given the instructions to proceed with the process. In no case send the article without prior contact as it will not be considered for exchange. After contacting us and providing you with the coordinates for the exchange, you must send us the item properly packed and in the conditions mentioned below, to our address: Healtsy Lda. Rua do Salgueiral N.º 292D 4835-101 Guimarães

Portugal Any product exchange must respect the following conditions:: a) Restitution of products in good condition (in sales conditions), with original tamper-proof packaging, without damage, without having been tried and accompanied by the respective invoice. If the packaging is damaged and the products have obvious marks of use, we will not be able to accept the return. b) In the case of a promotional pack or coffret, both the outer carton / packaging and that of the products inside must be intact, without having been tried and accompanied by the respective invoice. If the packaging is damaged and the products have evident marks of use, we will not be able to accept the return. c) Returns of the following products are not accepted: Medicines, Food (including milks, porridge, etc.), orthopedic articles with specific measures, compression stockings and any other items that, even if not on this list, have been flagged by our sales support team.

In case you want to exchange a product, both the shipping costs to our address and the amount that corresponds to the shipping costs of the new product are borne by the customer, except for those who were injured by the transportation or technical problem of the product. In these cases, the expenses will be borne by HEALTSY. The exchange will only be made after the product arrives at our facilities, the condition has been verified and the conditions described above have been checked and the amount corresponding to the shipping costs of the new product has been paid. This check is carried out as soon as the product arrives at our facilities. If the product does not meet the above requirements for the exchange, the detected non-conformities are communicated to the customer via email, with photographic support, within 24 hours after receipt of the same at our facilities.

 

Order Cancellation

Before shipment, the "Buyer" may cancel the order. If the “User” places an order and wants to cancel, he must, at first, check the status of the order through the menu “My account”, located in the upper right corner of the main page of the website, then clicking on “Order history” and if the status of the respective order mentions “Pending” or “Paid”, then there is a possibility that it may still be canceled. For this, the “User” must contact our Customer Service through our email info@healtsy.com, via social networks (Facebook or Instagram) or any other means susceptible of proof and ask for the cancellation of your order.

If the cancellation order is successful, the customer will be notified by email of this decision and the cancellation will be processed at no cost to the customer. If the order has already been paid, the refund of the amount paid will be returned within 48 hours (working days).

If the cancellation request is not possible because the order has already been shipped, the products will be sent to the “Buyer”, who, if he maintains his intention to cancel the order, must return it under the conditions referred to in article 18 of this document.

Upon confirmation of return and receipt of the product at HEALTSY headquarters, the chargeback (refund) will be processed within 48 hours (working days).

 

Conditions applicable to Promotional Codes

When used according to the established rules, a promotion code or discount coupon enables the user to enjoy a promotion / discount related to the purchase of a specific product or for a set of products, during the period indicated / associated with the code or promotional campaign.

Promotional codes are personal and non-transferable and can only be used for online purchases made on the website. The sale, exchange or donation of a promotional code is not permitted. The customer with the promotional code cannot upload or make available a promotional code on any website or other public form of offer, donation, sale or exchange. The use of promotional codes for commercial purposes is not permitted.

The use of a promotional code is subject to only one use per product and / or per order. Promotional codes cannot be combined with any other promotions or special offers, unless otherwise stated.

Promotional codes cannot be exchanged for cash and will not be reissued or refunded.

Without prejudice to any other rights, “HEALTSY” reserves the right to immediately invalidate the promotional code issued if there’s a suspicion that a promotional code is being used in violation of the above mentioned assumptions.

 

Promotions and Sales

The promotional offers or commercial campaigns published on the website www.healtsy.com are valid only for the period and under the conditions mentioned in the form of each item on sale.

In the case of return or exchange of items purchased within the scope of commercial campaigns or promotions, you will be credited or delivered only the amount you actually spent on the purchase of the product you intend to return or exchange.

 

Liability

HEALTSY will only be liable for damages suffered by the “Buyer” in the event that such damages result from violations attributable to HEALTSY's contractual obligations towards the “Consumer”.

HEALTSY cannot be held responsible for the damages suffered by the “Buyer” as a result of improper use of our products.

HEALTSY is not responsible for damages that result from incorrect information on the website or on the product itself.

All products sold by HEALTSY are in compliance with Portuguese law.

HEALTSY declines any responsibility in case of violation of the legislation of the country where the order is delivered. The Customer is responsible for checking with the local authorities the conditions for importing or using the products he/she intends to order.

 

Intellectual and Industrial Property

All texts, comments, works, illustrations and images reproduced or represented on the website www.healtsy.com are strictly reserved under the terms of copyright as well as intellectual property rights, for the whole world.

Accordingly and under the terms of the Intellectual Property Code the use of information for private purposes is authorized only, subject to contrary provisions including more restrictive provisions contained in that code.

Any reproduction or total or partial representation of the website www.healtsy.com or the elements included in it is strictly prohibited.

The corporate names, brands and distinctive signs reproduced on the website www.healtsy.com are protected under the terms of the legal provisions applicable to industrial property. Reproduction or representation of all or part of any distinctive signs is strictly prohibited and must be subject to prior written authorization from the HEALTSY trademark holder.

If the “User” wishes to use information or materials from the site, he / she needs to obtain prior written authorization from HEALTSY.

 

Website trademarks and copyrights 

All brand names, product names and titles used on the website are trademarks or registered names of Shaeco or trademarks and registered names of other holders. The website user/customer is not authorized to use or reproduce any of these trademarks or registered names as this constitutes a violation of the rights of the holders. Everything relating to the design, texts, documents, films, music and/or other services of the website, the selection and organization thereof, as well as the entire software compilation (including applets) and all other materials on the website are the property from Shaeco and its suppliers. Users/customers are only authorized to electronically copy and print portions of the website if it is necessary to place an order on it or to use the website as a source for purchase. The user/client is not authorized to make any other use of the website or the information and materials contained therein, including reproduction for purposes other than those mentioned above, modification, distribution or republication. 

 

Applicable law

These Terms and Conditions and all emerging disputes related to these general conditions, including their validity, the use of the www.healtsy.com website or any purchase therein must be governed by Portuguese law.

In the event of a dispute regarding the interpretation or enforcement of these Terms and Conditions, HEALTSY and the “Buyer” undertake to endeavor to obtain a friendly solution, which is fair and appropriate, within a maximum of 60 (sixty) days from the notice addressed for this purpose by any of the parties involved.

In the event of a consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at http://ec.europa.eu.

 

Amendments to the Terms and Conditions

HEALTSY has the right to change these Terms and Conditions at any time. The “Buyer” is subject to the principles and terms in force on the date of his order unless the law or competent authority imposes any changes to them.

 

Alternative dispute resolution 

Alternative dispute resolution is the possibility that all consumers have at their disposal to appeal to official entities that help them in resolving or guiding a conflict. The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes outside of court: 

 

ATTACHMENT

CONTRACT RESOLUTION FORM

(Fill and return this form only if you want to terminate the contract)

For HEALTSY Lda., Rua do Salgueiral, 292D 4835-101 Guimarães, Portugal (e-mail: info@healtsy.com)

I hereby inform you that I intend to resolve my contract for the sale of the following items: (put the names of the items to be returned)

Order number:

Received in:

Client name:

Customer address:

Customer signature (only if this form is notified in paper format):

Date: